Hospitality Training | The Cocktail Academy

Most training stops at the surface — a few service tips, a new drinks spec, and a checklist no one looks at again.

At The Cocktail Academy, we go deeper.

We help bars, restaurants, and hotels build true hospitality cultures, where consistent, people-led service becomes your venue's signature. Our in-person training is designed to elevate every layer of your operation: the people and the process.

If you're ready to deliver warm, memorable guest experiences and run a more efficient, profitable business, we're the partner you've been looking for.

What We Deliver

360° Hospitality Training, Tailored to You

We work hands-on with your team to:

Build foundational habits of genuine hospitality, not just functional service
Implement smart, simple systems that drive consistency and speed
Develop confident, guest-focused team leaders
Create a culture of excellence your staff are proud to be part of

Ongoing Support, Not One-and-Done

We don't just train and walk away. We follow up with:

Mystery shops and performance reviews
On-the-floor coaching and real-time feedback
Leadership check-ins and tweaks to systems as your needs evolve

Why It Works

We're not here to teach you how to smile and say thank you. We're here to transform how your venue feels to work in and to visit.

People-first training that builds confidence, pride, and ownership

Systemised operations that improve speed, flow, and guest experience

Leadership coaching that raises standards from the top down

Cultural embedding so new habits stick long after training ends

Train with Purpose. Implement with Precision. Manage with Confidence. Development with Consistency

Proven Results

Venues we’ve worked with have seen up to 200%+ increases in sales

Improved guest feedback and higher return visits

Faster, smoother service with fewer mistakes

Stronger team morale and reduced staff turnover

Who We Work With

Independent restaurants and bars

Building distinctive hospitality experiences

Boutique and premium hotels

Elevating guest service standards

Multi-site operators

Launching or scaling hospitality venues

Whether you're opening a new space or overhauling your service model, we'll meet you where you are and take you where you want to go.

This Is for You If…

You know your venue's experience is fine, but not exceptional
You're growing fast and want to build lasting consistency
You want your team to deliver genuine, warm hospitality with confidence

You want systems that make service easier, not more complicated
You want to increase customer retention
You're ready to transform your hospitality culture

Andy Rea

Damian’s training made a real impact on our teams. His delivery is clear, practical, and rooted in real-world experience, he knows how to connect with staff at every level and bring out their best. What stood out most was his focus on genuine, warm hospitality not just service routines, but creating consistent, memorable guest experiences. Since working with him, we’ve seen a noticeable improvement in team confidence and customer feedback. He also helped us refine our drinks offering in a way that worked for our style of service and space. Damian brings clarity, structure, and passion to his training, and I’d recommend him to any venue serious about raising their hospitality game.

Owner, Mourne Seafood Bar, La Taqueria and Home Restaurant

Book a Call

Let's talk about what elevated hospitality could look like in your venue.

No hard sell, just a real conversation about where your hospitality experience stands and where it could go.

Book Your Free 30-Minute Discovery Call

Hospitality Training That Transforms Guest Experiences